Effective October 21, 2026

These terms apply to Ecoroses Concierge, a service of Eco Roses LA Inc. (“Ecoroses,” “we,” “us”). By joining, you (the “member”) agree to them.

1. What Concierge is

Ecoroses Concierge remembers the personal dates that matter to you. You register each date once, and every year we remind you a week ahead with a link to order the arrangement you chose for it. Our studios in Glendale and North Hollywood then prepare and deliver it on the day. Your dates stay registered until you change, skip or remove them.

2. Membership

  • Membership is $49 for one year per account and covers as many dates as you register.
  • Membership is a one-time purchase for one year, starting on the day you join. It does not renew automatically, and we never charge the membership fee without your action. We email you 15 to 45 days before your membership year ends with a link to renew.
  • Founding 50: the first 50 members who join with a Founding invitation code pay no membership fee for as long as their membership continues without a break. If a Founding membership lapses or is canceled, the Founding benefit ends.
  • Every member receives the card message printed on an Ecoroses card, a call from the studio on the day, a photo of the delivery, a direct text line to our studios, first look at new seasonal collections, and Rose Rewards points on Concierge orders under the Rose Rewards terms.
  • The membership fee is refunded in full if you cancel within 14 days of joining and no Concierge delivery has been made.
  • Membership belongs to one account and cannot be transferred.

3. Dates and orders

  • You can register birthdays; wedding, dating, engagement and first-date anniversaries; name days; work anniversaries; remembrance dates; personal milestones; and other personal dates you name. Holidays such as Valentine’s Day and Mother’s Day are not part of Concierge.
  • Seven days before each date, we email you a reminder with a link to order the arrangement you chose, along with the recipient, delivery ZIP code and card message you registered. You place the order on ecoroses.com and choose the delivery time at checkout. If you chose “Not sure yet,” the reminder links to our current arrangements.
  • Flowers, delivery and any applicable tax are charged at our regular prices at the time of the order. Delivery is charged by distance from the studio, as on every Ecoroses order. Membership does not include free delivery, free premium wrapping or discounts.
  • Your delivery is confirmed once your order is placed and paid. If you have not ordered by three days before the date, we email you a final reminder. If no order is placed, that year’s delivery is skipped and the date stays registered for the next year.
  • If you join less than seven days before a date, we email you its reminder the next morning. For a date in the next three days, please call (747) 215-6069 so we can arrange it in time.

4. Changes, skips and cancellations

  • You can change the arrangement, recipient details or card message, skip a year or remove a date by replying to your reminder email, choosing a different arrangement when you order, or texting the studio.
  • Paid orders are fully refundable until production begins two days before the delivery date. Once production has begun, the order cannot be refunded, but we will correct delivery details where we can.
  • You can cancel your membership at any time by contacting us. Canceling stops future reminders. An order that is already in production is still delivered.

5. Flowers and substitutions

  • Flowers are natural and seasonal. If a particular flower or color is not available, our florists substitute flowers of equal or greater value and keep the style, palette and size of the arrangement.
  • If an arrangement you registered is no longer offered, your reminder links to our current arrangements and the studio will suggest an alternative for your approval.

6. Delivery

  • We deliver within 50 miles of our studios in Glendale and North Hollywood, in our regular delivery windows.
  • On the day, the studio calls you when the flowers are ready and sends you a photo once they are delivered.
  • If no one is available to receive the flowers, our driver follows the instructions on the order or contacts you.
  • For a remembrance date connected to a service at a set time, please call (747) 215-6069 so we can coordinate the timing.

7. Payments

All payments are made through our secure online checkout. Our staff never take card numbers by phone, text, email or chat.

8. Privacy

We use your details and your recipients’ names, addresses, phone numbers and dates only to prepare and deliver Concierge orders and to send your reminders. We do not sell this information and we do not send marketing to your recipients. Our Privacy Policy also applies.

9. Changes to these terms

We may update these terms. We will email members before a material change takes effect, and it will apply from your next membership year.

10. Contact

Ecoroses Glendale, 6728 San Fernando Road, Glendale, CA 91201, (747) 215-0803
Ecoroses North Hollywood, 12901 Victory Blvd, North Hollywood, CA 91606, (747) 331-1435
Main line (747) 215-6069 · Mon–Sat 9 AM–7 PM · Sun 9 AM–6 PM