Returns & Refund Policy
Returns & Refund Policy Last Updated - April 12, 2026
At Ecoroses, we stand behind the quality and freshness of every bouquet and floral arrangement we create. We know that occasionally circumstances change or expectations may differ. Here's what you need to know about our returns and refund process.
Return Eligibility:
- Damaged Products: If flowers or arrangements arrive damaged, contact us within 24 hours of delivery with photos of the damage.
- Incorrect Order: If you receive the wrong product, notify us within 24 hours of delivery.
- Quality Concerns: If the quality doesn't meet your expectations, reach out within 24 hours of delivery. Due to the perishable nature of flowers, claims after this window may not qualify for refund.
Non-Returnable Items: Because flowers are perishable, we cannot accept returns outside the scenarios listed above.
How to Request a Return or Refund:
- Contact Us: Email orders@ecorosesla.com with your order number, issue description, and supporting photos.
- Review: Our team evaluates your claim and notifies you of approval status.
- Resolution: We'll offer a full refund, partial refund, store credit, or replacement depending on the situation. Refunds process to your original payment method within 7-10 business days.
Cancellation Policy: Orders can be canceled up to 24 hours before scheduled delivery for a full refund. Cancellations after this time may not be eligible for refund.
Questions? Contact our customer service team at (747) 215-6069 or orders@ecorosesla.com. We're committed to making your experience exceptional.